Someone on the tour whose job is you
Not a guide everyone follows, and not an assistant fetching coffee. A valued member of the tour who knows who to call to get your travelers what they want.
Think of the best hotel concierge you've ever met, traveling with your group
At a fine hotel, the concierge is the person who knows the city: the best tables, the reliable drivers, the doctor who makes house calls, the shop that's open late. Glenn brings that same service on the road, for every traveler in the group, for the whole trip.
The tour company plans the itinerary and the sights. Glenn works alongside them, taking care of the individual needs, requests and surprises that no itinerary can plan for.
In short: the tour shows you Hawai‘i or Alaska. Your concierge makes sure you enjoy it.
All the things that need taking care of
Before you go
- Learns each traveler's needs: mobility, diet, medications, celebrations
- Plain-English packing and preparation advice for the destination
- Arranges airport wheelchair assistance and special seating requests
- Lines up the right contacts at each stop before the group arrives
Travel days
- Luggage: lifted, counted and accounted for at every move
- Check-in lines, connections and the long walk to the gate
- A steady hand getting on and off the tour bus
- Knowing where the restrooms, shade and seating are before anyone asks
On tour
- Restaurant reservations and the table with a view
- Anniversary, birthday and "just because" surprises
- Booking the extras: a helicopter flight, a lū‘au, a whale-watch boat
- Honest advice on which excursions suit each traveler
When plans change
- Lost or delayed luggage: the calls, the claims, the essentials in the meantime
- A forgotten prescription or a trip to the pharmacy or clinic
- Weather changes and rebooked excursions
- Missed connections and new arrangements, handled calmly
Why add a concierge to your tour?
Happier travelers
Guests who feel personally looked after enjoy the trip more, and they say so in their reviews.
A lighter load for your tour director
Glenn handles individual needs and requests, so your tour director can focus on running the itinerary.
Travelers who come back
Experienced, retired travelers book again, and bring friends, when the service is genuinely personal.
Frequently asked questions
Is Glenn a tour guide?
No. Glenn is a travel concierge. The tour company provides the itinerary and the sightseeing; Glenn travels with the group to take care of travelers' individual needs, requests and arrangements from start to finish.
Who is a concierge for?
Retired and experienced travelers who want to enjoy Hawai‘i or Alaska without worrying about the details, typically traveling as a group: clubs, churches, alumni associations, neighborhoods or friends.
How do travelers book?
Travelers book their tour through the tour company. Tour companies and group organizers can contact Glenn directly to add concierge service to their departure.
Can Glenn help with mobility needs?
Yes. Share any needs before the trip, and Glenn will help arrange wheelchair assistance, accessible rooms and transport, and activities that suit each traveler.
What about travel insurance and health needs?
We strongly recommend travel insurance with medical coverage. Glenn can help travelers find a pharmacy or clinic on the road, but he isn't a medical professional, so please bring your medications and a list of them.
Give your travelers a concierge
Let's talk about adding Glenn to your next Hawai‘i or Alaska tour.